Opuzen Frequently Asked Questions
SAMPLESFABRICSDIGITAL PRINTINGQUOTES & ORDERS
SAMPLES
What size are samples?
The standard upholstery memo (sample) size is 12” x 12”, and a drapery/sheer memo size: 18” x 18”.
How do I order samples?
- Email your request to [email protected]
- Contact your local Sales Rep, find your local rep here.
- Call Opuzen at 323-549-3489 to speak with a customer service representative.
Do I need to pay for samples and a shipping charge?
- Opuzen sends samples at no charge to you.
- Our standard shipping method is FedEx 2 day for domestic U.S. addresses.
- If expedited shipping is required, you will be asked to provide a freight account or pay for the freight charges up front.
- For sample requests outside the U.S., a freight account is required (FedEx, UPS, DHL).
Where can I see samples in person?
Find your nearest Showroom
here!
FABRICS
Are Custom colors available?
Most patterns are available in a custom color. Note that minimum quantities may be required to order custom color weaving. Please contact your
Sales Rep for more information.
Is your fabric machine washable?
Fabrics vary in their cleaning instructions. Cleaning codes or special notes will be listed in fabric specifications included with orders and found on Product detail pages in the
Fabrics section. Definitions of Cleaning Codes can be found on the
Fabric Cleaning page.
Are your fabrics stain resistant?
Some fabrics are inherently stain-resistant, while others need to be treated. The specifications will note if a fabric comes stain-resistant.
Are there other finish treatments available for the fabrics? What’s the lead-time?
Other treatments can be applied such as Knit back & flame resistant. Treatments generally add 7-10 business days to lead time. Contact your Sales rep for more information.
Are Opuzen’s fabrics AB2998 compliant?
While the majority of Opuzen’s fabrics are AB2998 compliant, some fabrics do require flame treatment if this is desired. Contact customer service for further Information.
Are your vinyls graffiti free?
Not every vinyl has a graffiti free finish, so please note that vinyls which are graffiti free note this in their specifications.
What types of fabrics do you offer?
Opuzen maintains an extensive selection of fabrics, something for every project! Contact your local
Showroom/Sales Rep for more information.
DIGITAL PRINTING
What is the minimum order quantity for digital printing?
The minimum order for hospitality orders is 3 yards and residential is 5 yards, unless your project is a Hospitality Model Room.
What type of artwork files can be printed?
Artwork files that you provide to create digital print fabrics should be original artwork or artwork files that you have the rights to use. Files should be high resolution at a minimum of 300 DPI, preferably in TIF or PSD format.
What color references are acceptable?
Fabric swatches, Pantones, Sherwin Williams or Benjamin Moore paint colors.
What are the lead times for custom strike-off?
Standard lead time is 2-3 weeks. For residential, strike-off fee payment is required before the lead time starts.
What are the lead times for production?
If the ground fabric is in stock and available, standard lead time is 4-6 weeks from receipt of deposit and/or CFA approval. Lead time can be expedited to 2-3 weeks with a 30% rush fee.
What are match-to’s and why are they needed for digital orders?
Since digital orders and samples are both made-to-order, we ask for match-to cuttings from client memo samples to ensure we are matching the colors correctly for production since colors may vary between prints.
QUOTES & ORDERS
How do I obtain a quote?
You can request a quote request by phone or contact customer service via email to
[email protected]. Please indicate a project name, quantity in yards, specifier or designer, and the intended fabric application.
How long is a quote valid?
A formal quote is valid for 15 days.
How do I order fabric?
Contact your local Opuzen
Showroom/Sales Rep for more information. If you don’t see a Rep listed in your area, call us directly at
323-549-3489.
Are there minimum order requirements?
For Hospitality woven orders there is no minimum. For Residential woven orders, the minimum is 3 yards. For all Digitally-printed orders, there is a 3-yard minimum. All orders under 5 yards incur a $65 cut fee.
How do I place an order?
You can place an order by calling
323-549-3489, or by email to
[email protected]. We might ask for a Purchase Order, or the equivalent info in an email, including a project name, specifier/ designer, ship-to and billing addresses, fabric application and any special side marks.
What are my payment terms?
Opuzen payment terms will be indicated on your invoice or sales order. Regular terms are pro forma, meaning we will require a full payment prior to shipping. For custom Digital printing, 50% payment is required to start production, and full payment is required prior to shipping.
What payment methods do you accept?
We accept ACH, checks, and wire transfers in USD. We also accept payment by credit card, please note that all credit card payments incur a 3% fee.
Do you send cuttings for approval?
Yes, we send physical or digital CFAs for Digital Prints. We send physical CFAs for woven orders over 50 yards or fabrics that are not consistent in their dye lots. Opuzen guarantees a commercial match.
What is a freight-in surcharge?
A freight-in surcharge is currently being applied to every order to cover increased freight costs at our Mills. The surcharge is an amount added to each yard ordered.
How is a freight charge calculated?
The freight charge is calculated by weight and dimensions of a package, destination, and insurance. A freight quote expires in 5 business days.
Can I use my own freight account, a third-party freight account, or pick up my order?
Absolutely. Please let us know when placing the order.
Is there any fee for a third-party freight account or pick up?
There are no Opuzen fees for handling freight yourself or through a third-party.
How can I track the status of my order?
Contact the Shipping Department or Customer Service.
Does Opuzen deliver to locations outside the USA?
Opuzen ships fabric worldwide! Additional Vat and duty fees may be applied to your order cost.
What happens if I need to change or cancel my order?
What is the returns policy?
- Returns are considered if requested within 14 days from receipt of order.
- Goods must not be cut or altered in any way if a return is requested.
- A 30 % Restocking fee will apply to returned orders.
- Custom orders are non-cancellable/non-returnable.
How are taxes charged?
Opuzen Design charges sales tax only if the end use of a fabric is within the state of California, unless a valid California Resale Certificate is provided.
Are tariffs or duties added to my order?
For international shipments duties, vat and other customs fees are the responsibility of a third party or the receiver.
What is your policy on overages?
- Hospitality orders over 200 yards are subject to 5% overage.
- Custom items are subject up to 10% overage.
